Support

CoinSwitch Kuber Announcements 25

• INR Deposits Are Enabled
• CoinSwitch Kuber System Upgrade Notice (25th April'21)
• System Maintenance Notice - 20th April 2021
• UPI transactions Delayed
• Note: ETH/ERC20 Deposits and Withdrawals Disabled

See all 25 articles

How to use CoinSwitch Kuber? 3

• How to make an account?
• How to withdraw crypto?
• How to create a Diwali Gift card?

OTP 5

• Unable to get login OTP?
• There is delay in receiving OTP
• Why am I not able to receive OTP on CoinSwitch app?
• Entered OTP is giving error as “expired OTP”
• Error “OTP limit exceeded” What does it mean?

Access PIN 7

• What is PIN?Why is PIN required?
• Unable to enter my PIN
• What can be done if the PIN is forgotten?
• Why am I not able to change my PIN?
• PIN page not loading

See all 7 articles

Change of Contact Details 3

• How can I change my registered phone number?
• How can I change my registered email id?
• Email got hacked, how can I secure my fund now?

Account Closure 2

• What is the account closure process on CoinSwitch?
• Can I reopen my account which I had closed?

Bank Accounts 6

• How to add a bank account?
• How to edit bank account details?
• Which account will my money be sent/withdrawn to?
• My issue is not listed here.
• Why do I need to add a bank account?

See all 6 articles

Referral Program 6

• What is the CoinSwitch Referral Program?
• How does the referral work?
• What is the eligibility to get CoinSwitch referral?
• Why has my referral amount not been credited?
• How do I know how many have used my referral link and have signed-up?

See all 6 articles

LOGIN 5

• Not able to login to CoinSwitch Kuber account?
• Login page says “something went wrong please try again”, what to do?
• I am getting logged out very often, what to do?
• Why can't I log into more than one device at the same time?
• Why are withdrawals disabled on new device login?

Gift Cards 8

• What's the minimum & maximum value for which the gift card can be issued?
• Does a Gift Card have an expiry date?
• Are there any hidden charges or taxes?
• Whom do I contact for any issues related to payments?
• Can I cancel the gift card once sent to my friend?

See all 8 articles

Reward Program 5

• How does the reward coupon work?
• Where can I find my reward coupons?
• Why has my reward amount not been credited?
• Do you have any tips that will help me earn more rewards?
• Why my scratch cards for rewards and referrals are disabled?

KYC Verification 10

• What is KYC? Why is it required?
• How to do KYC?
• What are the required documents to complete the KYC process?
• How much time will it take to complete my KYC process?
• I do not have a PAN can I still complete my KYC process?

See all 10 articles

Change In KYC Details 4

• How to change my basic KYC Details?
• Why am I not getting an option to edit my basic details?
• How long does it take to modify my KYC?
• My issue is not listed here.

KYC Pending/Reject State 2

• My KYC is in pending state, how much time will it take to be approved?
• Why was my KYC rejected? How do I know the exact reason for rejection of my KYC?

INR Deposits 12

• Is there a Deposit fee?
• Is there a minimum/maximum deposit limit?
• My INR deposit got rejected. What should I do?
• How to deposit INR?
• Can I invest using a credit/debit card?

See all 12 articles

INR Withdrawals 7

• Is there a withdrawal fee?
• Is there a minimum/maximum withdrawal limit?
• How to withdraw INR?
• How much time will it take for the withdrawal to reflect in my bank account?
• Can I withdraw my money from CoinSwitch account to someone else's bank account?

See all 7 articles

UPI Related Issues 5

• How does Enter UPI id work?
• Why is my UPI form disabled?
• Why am I not getting any sms or notification to pay the amount on UPI apps?
• Why am I seeing ‘Max UPI IDs Exceeded’ error?
• How do I accept a UPI request on Google Pay (GPay) App?

Crypto Deposit 12

• Is there a Deposit fee on Crypto deposit?
• How to deposit crypto?
• How long does it take to deposit cryptocurrency?
• How do I receive cryptocurrency in my CoinSwitch Kuber wallet?
• Where to find my CoinSwitch address?

See all 12 articles

Crypto Withdrawals 7

• Is there a withdrawal fee?
• Are there any withdrawal limits on CoinSwitch?
• Did not get funds in the destination wallet after withdrawal?
• Which cryptocurrencies are supported?
• How can I cancel/delete my crypto withdrawal?

See all 7 articles

Buy/Sell Crypto 12

• How to buy cryptos?
• How can I sell crypto?
• What is the minimum amount with which I can start investing on CoinSwitch?
• Is there any trading fee on buy/sell of cryptocurrency?
• How do I cancel my buy/sell order?

See all 12 articles

Market Orders 3

• What are Market Orders?
• How can I place Market Orders?
• Why is there a difference between sell price and buy price in market order?

Limit Orders 8

• What are Limit Orders?
• How can I place Limit Orders?
• What is the difference between Market Orders and Limit Orders?
• Why was my Limit order not executed?
• Why was my limit order cancelled?

See all 8 articles

App Related 10

• How do I report a bug on CoinSwitch App?
• Do you have on-call support?
• Do you have a bug bounty program?
• How can I request for a feature on CoinSwitch app?
• Does Coinswitch freeze accounts?

See all 10 articles