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Knowledge base
Announcements
CoinSwitch Kuber Announcements
8
Functionalities disabled due to all time high traffic
INR withdrawal will be disabled due to bank holidays
System Maintenance Notice
How To Solve 'Under Maintenance' Screen Issue In 1 Minute?
Update on Golem (GNT) Token Swap to GLM
See all 8 articles
Gettting Started with CoinSwitch Kuber
How to use CoinSwitch Kuber?
3
How to make an account?
How to withdraw crypto?
How to create a Diwali Gift card?
Account Related Queries
OTP
5
Unable to get login OTP?
There is delay in receiving OTP
Why am I not able to receive OTP on CoinSwitch app?
Entered OTP is giving error as “expired OTP”
Error “OTP limit exceeded” What does it mean?
Access PIN
5
What is PIN?Why is PIN required?
Unable to enter my PIN
What can be done if the PIN is forgotten?
Why am I not able to change my PIN?
PIN page not loading
Change of Contact Details
3
How can I change my registered phone number?
How can I change my registered email id?
Email got hacked, how can I secure my fund now?
Account Closure
2
What is the account closure process on CoinSwitch?
Can I reopen my account which I had closed?
Bank Accounts
5
How to add a bank account?
How to edit bank account details?
Which account will my money be sent/withdrawn to?
My issue is not listed here.
Why do I need to add a bank account?
Referral Program
6
What is the CoinSwitch Referral Program?
How does the referral work?
What is the eligibility to get CoinSwitch referral?
Why has my referral amount not been credited?
How do I know how many have used my referral link and have signed-up?
See all 6 articles
LOGIN
3
Not able to login to CoinSwitch Kuber account?
Login page says “something went wrong please try again”, what to do?
I am getting logged out very often, what to do?
Gift Cards
8
What's the minimum & maximum value for which the gift card can be issued?
Does a Gift Card have an expiry date?
Are there any hidden charges or taxes?
Whom do I contact for any issues related to payments?
Can I cancel the gift card once sent to my friend?
See all 8 articles
Reward Program
4
How does the reward coupon work?
Where can I find my reward coupons?
Why has my reward amount not been credited?
Do you have any tips that will help me earn more rewards?
KYC
KYC Verification
10
What is KYC? Why is it required?
How to do KYC?
What are the required documents to complete the KYC process?
How much time will it take to complete my KYC process?
I do not have a PAN can I still complete my KYC process?
See all 10 articles
Change In KYC Details
4
How to change my basic KYC Details?
Why am I not getting an option to edit my basic details?
How long does it take to modify my KYC?
My issue is not listed here.
KYC Pending/Reject State
2
My KYC is in pending state, how much time will it take to be approved?
Why was my KYC rejected? How do I know the exact reason for rejection of my KYC?
INR Transactions
INR Deposits
9
Is there a Deposit fee?
Is there a minimum/maximum deposit limit?
My INR deposit got rejected. What should I do?
How to deposit INR?
Can I invest using a credit/debit card?
See all 9 articles
INR Withdrawals
6
Is there a withdrawal fee?
Is there a minimum/maximum withdrawal limit?
How to withdraw INR?
How much time will it take for the withdrawal to reflect in my bank account?
Can I withdraw my money from CoinSwitch account to someone else's bank account?
See all 6 articles
Crypto Transactions
Crypto Deposit
5
Is there a Deposit fee on Crypto deposit?
How to deposit crypto?
How long does it take to deposit cryptocurrency?
How do I receive cryptocurrency in my CoinSwitch Kuber wallet?
Where to find my CoinSwitch address?
Crypto Withdrawals
6
Is there a withdrawal fee?
Are there any withdrawal limits on CoinSwitch?
Did not get funds in the destination wallet after withdrawal?
Which cryptocurrencies are supported?
How can I cancel/delete my crypto withdrawal?
See all 6 articles
Buy/Sell and Orders
Buy/Sell Crypto
9
How to buy cryptos?
How can I sell crypto?
What is the minimum amount with which I can start investing on CoinSwitch?
Is there any trading fee on buy/sell of cryptocurrency?
How do I cancel my buy/sell order?
See all 9 articles
Market Orders
3
What are Market Orders?
How can I place Market Orders?
Why is there a difference between sell price and buy price in market order?
Limit Orders
7
What are Limit Orders?
How can I place Limit Orders?
What is the difference between Market Orders and Limit Orders?
Why was my Limit order not executed?
Why was my limit order cancelled?
See all 7 articles
General.
App Related
7
How do I report a bug on CoinSwitch App?
Do you have a bug bounty program?
How can I request for a feature on CoinSwitch app?
Does Coinswitch freeze accounts?
Can foreign nationals create an account on CoinSwitch Kuber?
See all 7 articles
Help Desk Software
by Freshdesk