Support

OTP 5

• Unable to get login OTP?
• There is delay in receiving OTP
• Why am I not able to receive OTP on CoinSwitch app?
• Entered OTP is giving error as “expired OTP”
• Error “OTP limit exceeded” What does it mean?

Access PIN 7

• What is PIN?Why is PIN required?
• Unable to enter my PIN
• What can be done if the PIN is forgotten?
• Why am I not able to change my PIN?
• PIN page not loading

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Change of Contact Details 3

• How can I change my registered phone number?
• How can I change my registered email id?
• Email got hacked, how can I secure my fund now?

Account Closure 2

• What is the account closure process on CoinSwitch?
• Can I reopen my account which I had closed?

Bank Accounts 6

• How to add a bank account?
• How to edit bank account details?
• Which account will my money be sent/withdrawn to?
• My issue is not listed here.
• Why do I need to add a bank account?

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Referral Program 6

• What is the CoinSwitch Referral Program?
• How does the referral work?
• What is the eligibility to get CoinSwitch referral?
• Why has my referral amount not been credited?
• How do I know how many have used my referral link and have signed-up?

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LOGIN 5

• Not able to login to CoinSwitch Kuber account?
• Login page says “something went wrong please try again”, what to do?
• I am getting logged out very often, what to do?
• Why can't I log into more than one device at the same time?
• Why are withdrawals disabled on new device login?

Gift Cards 8

• What's the minimum & maximum value for which the gift card can be issued?
• Does a Gift Card have an expiry date?
• Are there any hidden charges or taxes?
• Whom do I contact for any issues related to payments?
• Can I cancel the gift card once sent to my friend?

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Reward Program 5

• How does the reward coupon work?
• Where can I find my reward coupons?
• Why has my reward amount not been credited?
• Do you have any tips that will help me earn more rewards?
• Why my scratch cards for rewards and referrals are disabled?