There can be multiple reasons for this problem, so please check below steps:

  1. You should not be using a VPN on your device.
  2. Your mobile network is strong.
  3. If the network is good and you are still not getting OTP then check if you are able to receive other SMSes.
  4. Try using Call OTP.
  5. Try using the "Resend OTP" option.

If you still are not getting the OTP, raise a ticket for the same and we will ensure that your issue is resolved.