Please share the deposit transaction hash in text form of the deposit you made with the support team to help you with the missing crypto deposits.

What is a transaction hash?

A crypto hash (or the tx/transaction ID) is a unique address of your transaction in a blockchain. Mostly, the hash is a combination of digits and lower case (upper in Ripple) letters that represents a proof that money is sent. 

Where do I find transaction hash?

Whenever you make a payment, you receive a hash displayed in your wallet from where you sent the coins from. Hash should be located in a blockchain via explorer. Our support team may ask you to provide a hash. Sometimes it’s required to find your payment and resolve your issues if any.

What can I do if I am unable locate transaction hash in sender wallet?

Please contact the support team of the wallet from where the funds were sent, they will help you navigate to the transaction hash in the wallet.