App Related

Report any unexpected behaviour

How do I report a bug on CoinSwitch App?
If you find a bug, please raise a ticket elaborating the details of the bug with the support team.
Thu, Dec 3, 2020 at 10:11 AM
Do you have on-call support?
No, currently we only support chat and tickets as a method of answering user queries.
Tue, Jan 19, 2021 at 5:49 PM
Do you have a bug bounty program?
Yes, we reward you for pointing out our mistakes. However, if the bug has already been reported your ticket may not be considered for the bounty program.
Thu, Dec 3, 2020 at 10:11 AM
How can I request for a feature on CoinSwitch app?
If you would like us to add any new feature that will make your trading smoother, you can always let us know by raising a ticket or via our social media cha...
Thu, Dec 3, 2020 at 10:12 AM
Does Coinswitch freeze accounts?
We do not generally freeze accounts unless there is some discrepancy. In case you find that your account is frozen, please raise a ticket with the support t...
Thu, Dec 3, 2020 at 10:12 AM
Can foreign nationals create an account on CoinSwitch Kuber?
No, CoinSwitch Kuber is an app that is designed to cater to the investment needs of Indian Nationals only.
Thu, Dec 3, 2020 at 10:13 AM
Is your app available both on iOS/Android?
Yes, our app is available both on Android and iOS platforms. You can download it via these links. Android:
Thu, Dec 3, 2020 at 10:14 AM
Do you have a website?
There is no web version of CoinSwitch Kuber. However, you can visit our website for other details and information.
Thu, Dec 3, 2020 at 10:15 AM
Why my CoinSwitch account is blocked?
Due to additional KYC check on your account might be impacted. Please contact support or talk to our customer support representative to rectify the issue.
Tue, Jan 19, 2021 at 5:56 PM
Why I am seeing the maintenance screen as soon as I log in on the app?
You can check if our system is under scheduled maintenance by following @coinswitchkuber on Twitter to get the latest updates on the maintenance timings.
Tue, Jan 19, 2021 at 5:57 PM