Have you deposited INR, but it is not reflecting in your CoinSwitch wallet?
For the deposit to be successful, ensure you transfer money from the bank account registered with CoinSwitch (To find the registered bank account: Profile > Bank Details).
You can currently deposit money into your CoinSwitch wallet through bank transfer via IMPS/NEFT/RTGS.
- If the deposit is attempted from a registered bank account through IMPS/NEFT/RTGS:
- Please give us a couple of minutes to process the transaction and re-check your wallet.
- In most cases, the amount will be credited to your wallet instantly.
- In a few rare cases, there might be a delay, and it can take a maximum of 48 working hours for your wallet to be credited.
- You will receive an app notification, SMS, and email as soon as your wallet is credited.
- If the deposit attempt has been made from an unregistered bank account, the deposit will be rejected/failed as it is an unauthorized account.
- If rejected: You will receive an SMS with the reason for rejection and the amount will be refunded in 48 to 72 working hours.
- If failed: As the transaction failed from your bank's end, the amount will be manually refunded in 7 to 10 working days.
Are you unable to deposit INR?
Have you received an error message while trying to deposit INR?
If so, follow the troubleshooting steps below:
- On your net banking or mobile banking app, delete the existing CoinSwitch beneficiary account.
- Post deletion, add the bank details again as a new beneficiary.
- You can find these bank details on your CoinSwitch app as shown below.
- Home page > Deposit INR > Enter Amount > Deposit > Bank Transfer
- Bank details: Beneficiary, Bank Name, Account Number, IFSC Code, Account Type
- You can also find these details on CoinSwitch PRO (Wallet & Fees > Under "Transfer To" tab)
- You can also find these details on CoinSwitch PRO (Wallet & Fees > Under "Transfer To" tab)
If the troubleshooting steps above does not work, check the details below:
- You might have entered an incorrect bank account number or an invalid IFSC code.
- Kindly avoid any spaces in between the account number/IFSC code.
- Name mismatch between your bank account, CoinSwitch account, and PAN card.
- Your bank does not allow alphabets, in that case, you need to use a different bank.
- You will be able to change your bank account only 5 (five) times.
- Example: Changing from Bank X to Bank Y and then back to Bank X implies 3 changes.