If you are not receiving a login OTP, please follow these simple steps:
1. Update your CoinSwitch app to its latest version on Play Store/App Store.
2. In the case of Phone/SMS OTP, please check if you are receiving SMSes from other service providers.
3. In the case of Email OTP, please check whether your inbox is full and if you are receiving emails from other service providers. If you're using Wi-Fi, try to switch to mobile data, and vice-versa.
4. Please check if you've requested OTP more than 6 times in the last 12 hours. On CoinSwitch, for security reasons, you can generate a maximum of 6 OTPs in 12 hours. This will reset automatically in 12 hours, after which you can request a new OTP.
5. Please check if you're using a VPN on your device.
6. If the issue persists, please uninstall and reinstall the app.