Account Related

Account Statement and Invoice

• How to download account statement?
• How to download invoice?

Referral & Reward Program

Bank Accounts

• My issue is not listed here.
• Which account will my money be sent/withdrawn to?
• How can I change my bank account details?
• Why do I need to add a bank account?
• Why I am not able to update my bank account?

Account Closure

• Can I reopen my account which I had closed?
• What is the account closure process on CoinSwitch?

Nominee Addition

• How to add nominee for your CoinSwitch Kuber account?

Change in Contact Details

Access PIN

• What should I do when I get the error message, ‘Max number of retries exceeded, Please try Forgot PIN’?
• PIN page not loading
• Why am I not able to change my PIN?
• What can be done if the PIN is forgotten?
• Unable to enter PIN
• What is PIN? Why is PIN required?

OTP

• Error “OTP limit exceeded” What does it mean?
• Entered OTP is giving error as “expired OTP”
• There is delay in receiving OTP
• Why am I not able to receive OTP on CoinSwitch app?
• Unable to get login OTP?

Login

• I am getting logged out very often, what to do?
• Login page says “something went wrong please try again”, what to do?
• I am unable to login to the app?
• Why I am seeing the maintenance screen as soon as I log in on the app?
• Why my CoinSwitch account is blocked?